Our Policy
Leslie’s Transportation aims to satisfy each customer with an outstanding level of service. At times things happen that is beyond your control and your shuttle transportation may at that time be at risk of being canceled. Secure your reservation with a credit card to ensure that you will always have shuttle transportation service that is 100% guaranteed.

Cancellation
Reservation confirmed using a credit card may be cancelled up to 24 hours prior to pick-up and you will receive a full refund. In order to avoid a cancellation fee to your credit card that will equal the proposed trip cost, we ask that you cancel at least 24 hours in advance of your pick up date.

Pick Up Schedule
Customers are picked up Airports in Massachusetts, Connecticut and Rhode Island, as well as hotels, convention centers, and other locations throughout Greater Boston. In order to maintain our schedule and be on time to pick up customers from designated locations, we are unable to wait beyond 5 minutes for anyone who is not on time. If you are being picked up from an Airport and your flight was delayed and your pick up was secured with a credit card, you will still find us waiting to greet you when you exit the terminal.